Title of Position: Reservations Agent/Dispatch
West coast sightseeing is looking for friendly, professional and well-organized individuals to join the team as assisting in general tourism and other information. These people must be self-motivated and enjoy the tourism industry. This position entails administrative work, phone services, sales and customer service. The reservation department call center is the primary point of contact for all business functions during normal business hours.
- Presenting the positive public face of the company
- Always maintaining a high level of customer service
- Team player with other reservations agents and Tour guides
- Maintaining customer service in handling sightseeing enquiries via phone calls, fax and emails
- Communicating in a professional and helpful manner with suppliers and guests
- Taking reservations using in-house computer booking system
- Performing daily cash-out procedures and handling deposits
- Dispatching buses for pickup and drop off routing while communicating with tour guides
- Assisting accounting department for preparing semimonthly voucher invoicing
- Responding to emergency situations quickly and effectively in a professional manner
- Providing administrative and moral support for tour guides
- Answer multiple phone lines and provide all the Company information
- Process orders, forms, applications, requests and reports
- Develop a supportive role to other employees and affiliates
- Respond to emails professionally and promptly
- Take bookings and coordinate reservations
- Attend staff meetings and parties
- Friendly, hardworking, team player, energetic
- Responsible and reliable, completely trustworthy
- Competent in computers (email, word, excel, ect.)
- An understanding of the tourism industry in Vancouver
- Interest in tourism and customer service
- Creative and have good reporting to the Managers
- Multi-lingual and Multi-tasking an asset
- Willing to learn and listen
- Tourism or business related education an asset
- Good organizational skills interpersonal and time management skills
- Flexible and adaptable
- Must be dressed appropriate for office work
- Familiarity with handling cash reconciliation
- Excellent phone manner skills
- Superior sense of humour
- Industry Parties and functions
- Networking in the Industry
- Access to the Tourism Passport
Start Date: Between April 20th –May 1st onwards
End date: Between September 4th- Sept 30th
Hours Per week: 37.5 Hours
Wages: $13 + Incentives
Application Dead Line: April 5th 2013
Please send your resume and cover letter addressed to Pam Edwards, Reservations supervisor to: email@example.com
The past few days of beautiful sunshine in Vancouver have made one thing very clear; summer is on its way, and Vancouverites are more than ready! Warmer weather draws the city out of hibernation, and the sidewalks are flooded with people wanting to soak up the vitamin D they have been lacking. So what are the best ways to get out and enjoy Vancouver this year?
Vancouver's raindrop art featured outside of the Convention Centre, taken in the sunshine.
Monday, March 26
Dear Vancouver Tourism Family,
Effective April 1, we are happy to announce that Big Bus and West Coast Sightseeing will be working together to bring you the best of Hop-On Hop-Off and Sightseeing Tours in the Vancouver market.
There will be an open reception today at the Tourism Vancouver Visitors Centre from 12:00 – 2:00 so please join us.
We will combine our enthusiasm for showing visitors around town and operate with two distinct and expert divisions. The opportunities in a partnership are obvious and we are ready to implement the benefits this season. Our focus on core competencies, while at the same time being able to offer a full product line to tourists, hotels, concierge and wholesalers, means we can leverage many great and longstanding relationships, coordinate the delivery of best in class tour experiences and offer more choices for tourism locally.
“West Coast learned a great deal last year as we entered the Hop-On Hop-Off business with the Pink Bus. We gained great respect for the Big Bus operations and staff and saw that open top buses are a huge hit with tourists when the weather is sunny and the novelty and vantage point of the double deckers works best in inclement weather. Partnering with Living Earth Ecotours and Big Bus for Hop-On Hop-Off is going to be great in Vancouver.“ says Rob Safrata of West Coast.
Hans Klassen of Big Bus said, “At Big Bus, we have always admired the range of products and fun attitude at West Coast Sightseeing and look forward to infusing all of these great attributes at Big Bus. The combined fleet and management group will open up lots of opportunities locally.”
We will be in touch with suppliers and associates asap and can be reached personally at:
Hans Klassen– 604-690-5589
Rob Safrata – 604-880-1900
See Frequently Asked Questions below:
Q: What does this mean for Vancouver tourists?
A: More choice, more frequency, better value, better service, more fun!
Q: What will be the specific benefits to customers?
- For the Hop-On Hop-Off business:
- We will be able to offer greater frequency
- On sunny days – open tops will be available
- On rainy days – double deckers will be featured
- Old buses will go to old-bus heaven
- For the Tour Business:
- Increased capacity on all tours.
- Increased flexibility –Sprinters available for smaller groups and overflow.
- A couple special announcements coming soon!
- Benefits of partnership:
- Special packages to suppliers and associates
- Central point of contact
- Driver Guide Excellence: With almost double the number of driver guides – we have a revamped a best in class team training program to dazzle your guests and ensure a great experience.
Q: What will be the benefits to hotel concierge and staff?
- Single point of contact available 14 hours/day for service and solutions.
- Formation of an Industry Committee to advise on our products and service delivery.
Q: How will the companies be run?
The Big Bus Team will focus on Hop-On Hop-Off operations and sales and West Coast Sightseeing will focus on Tours.
Reservations, sales, accounting, payables, fleet and maintenance will be brought together for greater efficiency and coordination. These efficiencies can then be used for the fleet, driver guide training and tour development.
Q: Who are the owners of the partnership?
This is a partnership of industry veterans, proven players and experienced executives.
Tim Bourassa (Operations): Tim has been raised in the tour industry, starting by handing out brochures as a kid on the streets of Toronto. “I have goose bumps about the services we can offer with the combined fleet and talent within the two industry leaders!”
Maria Foo (Accounting): For the past 2 seasons Maria has enjoyed the experience of being a part of the West Coast Sightseeing family and their focus on service quality. “The learnings and improvements have been continuous and I look forward to the partnership with Big Bus as the next phase in this journey. The individual philosophies and skill-sets of our combined team are complementary and everyone can expect us to continue to deliver ‘dazzling memories and experiences’.
Hans Klassen: As a co-founder of Big Bus, Hans has been striving to provide the best service possible at all levels of our business. “The partnership of these two sightseeing businesses will result in many synergies and lots of choices for our visitors. Big Bus and Pink Bus will harmonize their routing to allow for a much lower carbon footprint per guest, together with a much higher frequency than would otherwise be possible. I am very much looking forward to working with the entire team, with the common goal of having fun, and transferring that happiness to anyone we come into contact with”
Blaise Sack (Sales & Marketing): Blaise has been a passionate member of the tourism industry and West Coast Sightseeing for 3 years. “The energy, enthusiasm, and drive to provide service excellence is exciting in our West Coast/ Big Bus partnership. I’m really looking forward to working together!”
Errol Sack (Concierge & Wholesale): For the last 8 years Errol has enjoyed promoting a company he believes in. He has developed great relationships with so many people in the industry. “I look forward to working with Big Bus to strengthen the services we deliver and creatively work toward making our industry an even tighter community.”
Rob Safrata: Rob is a newcomer to the tourism industry and hopes to emphasize and expand the guests’ experience in all the offerings of the company.”Partnering with Big Bus is a great chance to be involved with a top team and to excel in Hop-On Hop-Off and tour products locally.”
McKay Wood (Sales & Marketing): For the past 6 years McKay has been creating exceptional experiences for guests and working closely with industry partners. “This collaboration will allow our collective strengths to support and uplift all those we associate with. I am very excited to work with such a talented and dynamic team.”
Q: Why did you decide to partner?
Big Bus and West Coast Sightseeing agreed to join together because we are most excited about customer satisfaction and product excellence. We are truly keen on the opportunities this partnership will bring to the local tourism market and to you, our associates. “If you can’t beat em, join em”
Q: How will questions and concerns be handled? Who do I call?
As before, our reservations staff will be available from 7:00 am until 10:00pm to address any and all questions. Special requests will be handled by key partners.
Currently in 10th place overall out of 25 teams from around the globe, the Canadian team has big goals for the end of the series. Conor Trainor, a BC native has come a long way from his high school scrimmaging to play in the 15th Rugby World Cup, The Pan Americans Games (where Canada won gold!) and now the Rugby World Sevens. When he’s not training for, or competing in competitions, Trainor can be found in London, Ontario at the University of Western Ontario as one of “The Boys”. He is currently working towards a degree in Civil Engineering, one that has been interrupted by international competitions. Click here to read an article written in his school paper about his rise to professional athlete. Or check out a Vancouver Courier article here.
Conor Trainor may be a tough guy on the field, but check out a different side of him in this clip with a couple other players from both the USA and Canada. Getting to Know the Boys
To visit the official HSBC World Rugby Sevens website click here.
What a night; filled with mind-blowing performances, laughter, tears and sincere tributes. Following the wake of legend Whitney Houston’s untimely death, the night had a cloud cast over it. MC and host for the night, LL Cool J wasted no time calling out the elephant in the room. Calling upon musics legendary ability to both unite and soothe, the audience was reminded of the tragic event that had taken place but a few hours before.
The Host of the 54th Annual Grammy Awards, LL Cool J
Among the most nominated artists were Rihanna, Adele, Bruno Mars, Foo Fighters, Cold Play and Lady GaGa. At the end of the night it was Adele who walked away with 6 Grammy Awards. Considering here year had not gone as planned (she received throat surgery to restore her voice and had to cancel all 2011 live performance dates) her comeback has been phenomenal.
Performances of the night included: Bruce Springsteen, Katy Perry, Bruno Mars, The Cold Wars, RiHanna, Coldplay, Chris Brown, Foo Fighters, Deadmau5, Nicki Minaj, Jennifer Hudson and Taylor Swift.
To visit the official Grammy Site click here!
Click here to check out some Red Carpet Highlights!